Frequent Asked Questions
Sample Questions
Can l order a sample in my design?
Yes, we can 1 to 100 pcs samples production round
Can I see Printing Proof before bulk printing?
Yes, the printing proof is available. We'll proceed printing after approval
Do you have existing stock samples to check?
Yes, we offer free samples! You just need to pay shipping cost.
What's customized sample lead time?
Sample lead time 15 days.
Can you make a digital 3D mock up?
Yes, Artwork and dimensions are required.
Product Questions
Which bag style can I choose?
Check out our guide for the bag style we offer. If you want to talk to someone, our customer service representatives are available to help.
Does the material of the packaging bag affect the price?
Yes, generally speaking, the thicker the material and the more layers it has, the higher the price.
How do I seal my bags?
There is a heat sealing layer inside of the bag, you need to heat seal it by heat sealing machine.
Can I customize printing on the pouch?
Yes, bag printing can be customized, you can provide design or contact with us to get help.
Are your pouches safe For Food products?
Yes，our pouches are food safety material and comply with FDA、LFGB、REACH、ROHS standards.
Do you offer any eco-friendly options?
Yes, we can provide recyclable or compostable bags. You can also talk with experts to know more details
Can you do spot glossy finishing on pouches?
Yes, spot glossy finishing can make bags more attractive and advanced which can be a good choice.
What type of printing does Makepac do?
We can do digital print, gravure print and Flexo Print
Artwork Questions
Can you provide templates For design?
Contact us to get customized size templates.
Should I use RGB or CMYK For design?
Your file should be set to CMYK, it stands for Cyan, Magenta, Yellow, Black. These are the ink colors that will be combined when printing your logos and graphics on the pouch. RGB which standards for Red, Green, Blue is applicable to on-screen display.
Can you do spot colors?
Yes, we can print spot colors on pouches.
How many colors can I use in my artwork file?
By using CMYK with spot colors, there isn’t any limits of colors, but we recommend to use less than 10 colors.
What design program do you recommend?
We recommend Adobe Illustrator
Order Questions
What are your minimum order quantities for bags?
Digital print bags MOQ 100 pcs and gravure print MOQ 5000 pcs
what's your payment terms?
Our payment term is 30% deposit to confirm the order and 70% balance payment after bulk inspection passed.
How can I know bag price?
Contact with us to get quotation from sales team
Do you offer wholesale pricing IF I buy in bulk?
Large order quantity means lower cost, higher efficiency and less material loss, so the price will be lower. Please contact us to get wholesale price.
What's bulk production lead time?
Bulk production lead time is 20 to 30 days according to order quantity.
Can I arrange bulk inspection in your Factory?
Yes, we accept bulk inspection.
Can I speak to someone on the phone?
Yes, we always look forward to speaking with our customers. Please call Monday thru Friday 9am - 4pm UTC. Alternatively you can email to info@makepac.com
Where are your bags made?
Our bags are made in our own factory in Qingdao city in China.
Shipping Questions
Can you arrange shipping to my address (DDP)?
Yes, we can arrange door to door shipping to your address and proceed with everything including custom clearance and tax.
Can I pick up goods in your factory?
Yes, please let us know if you need this, we’ll remove cost in this part from quotation.
Can you send goods to my agents?
Yes, please advise your agents information and we’ll contact with them before shipment.
How can I know shipping cost to my country?
Just tell us your address, our cooperated freight forwarders can help to check shipping cost.
What kind of shipping method do you use?
Packaging bags are low value and heavy goods, so recommend to use sea shipment.